Shipping, Returns, and Discounts

Shipping

  • Unless otherwise noted on a product description or website, it may take up to 5 business days from the date of purchase to process and prepare your order for shipping. 
  • Orders are shipped via USPS:
    Ground Advantage service, an affordable and reliable way to send packages inside the U.S. expected in 2–5 business days for items up to 70 lbs.
    Priority Mail service includes tracking and delivery in 1-3 business days. Check delivery time estimates on the Priority Mail Delivery Map.
  • International deliveries are shipped via USPS and delivery timelines and pricing are dependent on the country zones. Priority Mail International may take more than 30 business days to these 190 countries.

Returns

If you are not absolutely delighted with your Aplat purchase, you can return it for free. Exceptions apply*.

Unused products in a new condition may be returned to us within 15 days of the purchase date. Please contact us first, email us at customercare@aplat.com , or call us at 415-343-7877 to let us know and we will send you a free return shipping label. Once we receive your returned item a refund will be issued within 3-5 days.

*All sale items, masks, factory seconds, and past season items are final sales and not eligible for return or exchange. 

Discounts

Unless otherwise stated, discounts do not apply to sale, discontinued, or factory second items and cannot be combined.

Buy 1 Get 1 40% Off
Promotion: 40% off the lesser priced item when you purchase two full-priced items.

Requirements:
  • Must purchase two full-priced items.
  • Gift cards are not eligible for the discount.
Details:
  • The discount will be applied to the lesser priced item in your cart.
  • You can purchase multiple sets of two full-priced items to receive the discount on each set.
  • This promotion cannot be combined with other discounts or coupons.

Missing or Lost Package

If your package was marked as delivered but you cannot find it, please wait 72 hours before contacting us. In most cases, USPS marked the package as delivered prematurely, and the package will arrive within 72 hours. In some cases, the package was delivered to a neighbor or placed in a different mailbox. Please check with neighbors if they have seen the package before contacting customer service. If you still haven't found the package, please email us at customercare@aplat.com , and we will let you know of next steps.